OUR COMMITMENTWe are committed to the customer's full satisfaction, because we derive ours from "customer delight."
This is the reason for our end-to-end approach, and our openness in the transfer of information.
This is why we exert every effort to come up with solutions that exceed the client's expectations. Our Value Proposition
Delivering Dependable and Cost-Effective Solutions for Back Office Operations.
Kaisa Consulting positions its BPO unit as a team “delivering dependable and cost-effective solutions for back office operations”. What is important nowadays is that a service provider is able to assure clients that their business will be taken cared of the way they want it plus more, and sometimes, even better. Dependability is developed when we continuously train our people, improve and upgrade our facilities and provide them with services that conform to the latest world trends. Kaisa Consulting will deliver all of this. The Kaisa Consulting Way
End-to-End Accountability. Kaisa Consulting will provide single point of contact for the client throughout the implementation. Key members of the team will be dedicated until a successful cut-over to full operations.
Process Knowledge. Kaisa Consulting has deep content knowledge for outsourcing operations. In addition, Kaisa Consulting has successfully implemented BPO services for a number of clientele.
Transition Experience. Kaisa Consulting has access to Globally Certified Methodology and tools used to plan, migrate and operate in an outsourced environment.
Disciplined Project Management. Kaisa Consulting will develop and manage the joint implementation plan with the client. This will allow for early identification of schedule issues and a heavy emphasis on achieving outcomes. The team will also document, coordinate and resolve project issues with rigor and with a “no surprise” mentality.
Project Management and Issue Resolution. Kaisa Consulting will provide dedicated teams for client and vendor to manage transition.
Cultural Expertise. Kaisa Consulting have extensive experience towards cultural understanding related to communications, work ethics and corporate behavior of its employees.
Commitment and Focus. Executive alignments need to be achieved at an early stage; regular updates to business owners are critical. All involved departments (e.g. Finance, IT) must be aligned with the business goals and expectations.
Knowledge Transfer. Kaisa Consulting conducts Gap Assessments and enhance materials as necessary. Documentation must be accurate and complete: “black or white”.
Business Transition. Kaisa Consulting will conduct migrate in waves. Monitor quality and productivity daily. Retain redundant staff as a contingent capacity. Disciplined “go or no-go” process.
Operation Support. Kaisa Consulting will identify during solution design the needed onshore support required during transition for audit support and operations support. Identify resources to perform vendor audit, floor walking, reporting and training. |
