Get a unified system for a single unit operator, a multi-store corporation or a franchise network.

Industry Trends

The restaurant and hospitality industry continues to drive innovation by adapting to consumers’ ever-changing preferences along with rising food and labor costs.

  1. Redefined Guest Experience
    Businesses in the hospitality industry offer contactless solutions, accept mobile payments, enable kiosk ordering and roll out pay-at-the-table solutions that are all integrated with their POS systems.

  2. Automated Warranty Management
    Software platforms are now used to track and monitor warranties on equipment and other tools across multiple locations to keep up with failure rates, breakdowns, and repairs.

  3. Hospitality Spaces for the New Working World
    The hospitality industry is now capitalizing on remote working and adapting its offering to meet the needs and wants of this emerging segment. Lobbies and underused spaces are now taking on a new lease of life.

Why NetSuite for Hospitality?


  • Restaurant financial segmentation, custom fiscal calendars, and multi-concept/location consolidation to increase staff productivity.
  • Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.


  • Decrease the cost of goods sold (COGS) with full visibility and control of your vendors and purchasing processes.
  • Leverage par levels and reorder points to ensure you always have the right amount of product on hand.

Inventory Management

  • Track ingredient inventory from purchase to plate with various recipe types, multiple units of measure, transfers, and dashboard KPIs.
  • Quickly perform shelf-to-sheet cycle counts by storage area and shelf and easily maintain count templates with drag-and-drop functionality.
  • Centrally manage inventory across multiple locations/selling channels.
  • Minimize stockouts with demand-based planning, considering historical demand, sales forecasts, and seasonality.

CRM, Guest Service, and Marketing

  • Gain a better understanding of your guest’s behavior through the guest service dashboard.
  • Manage, resolve, and track guest inquiries and complaints with case management to improve guest satisfaction.
  • Build email marketing campaigns and track performance.

Fixed Assets Management

  • Manage the complete asset lifecycle and easily report on and track depreciating or non-depreciating assets.
  • Track equipment warranties, set up maintenance schedules, and eliminate manual effort through an integrated accounting and asset management solution.

Franchise Management

  • Quickly and easily screen and acquire new franchisees, open new stores, manage and bill for projects, collect franchise royalties and recurring fees, and run consolidated sales reporting all-in-one, unified system.

Success Story

The hotel business produces a lot of financial data every moment, much more if it has multiple locations. Our Hotel and Casino customer welcomes this big data with no headache through our solutions. We implemented an error-proof accounting system to consolidate their and their subsidiaries’ real-time financial statements.